Are you having a problem keeping your Lampe Berger fragrance lamp lit? If so, the information below will probably help you.
First off, make sure that you are using only original Lampe Berger fragrance oils in your fragrance lamp. Provided that is the case, the reason your Lampe Berger burner will not stay lit is probably because the wick has soaked up too much fragrance oil and has become overly saturated. This usually occurs because of one of the following reasons:
- Your lamp is filled too high with fragrance oil - Lampe Berger recommends that you fill your fragrance lamp up to 2/3 the way full and no more. But, in our experience filling your fragrance lamp 1/2 full with fragrance oil is better, especially if you are having this problem.
- Your wick needs replacement - You should replace your Lampe Berger Wick / Burner every year or 200 uses, whatever comes first. Also, do not use the cheaper knock off brand catalytic burners in your Lampe Berger because they do not work very well.
If you are using a newer wick / burner with original Lampe Berger fragrance oils, following these steps below will probably help get your burner working properly again. First, remove your wick / burner from the lamp and place it somewhere safe away from children and pets to dry out for about 24 hours. Then, make sure your fragrance lamp is no more than 1/2 full with the Lampe Berger oil. Finally, replace your dried out wick and follow the instructions for first time use of your Lampe Berger Lamp.
In our experience this will solve your problem of the Lampe Berger burner not staying lit the majority of the time. Give it a try, it can't hurt, won't cost you anything and will probably greatly improve your Lampe Berger usage experience.
Sakina,
Please follow the suggestions above. Make sure the lamp is no more than 2/3 full. Make sure the stone is not wet when trying to light it. Since it is only the third time using the lamp, the cause would not be overuse. If you have gone through all of the reasons above, and still cannot get the wick to light, it may be a defective wick. In that case, I recommend contacting the Lampe Berger dealer it was purchased from.